1. Answers Questions:
If you ask, “What time does your store close?” the chatbot can reply, “We close at 8 PM.”
2. Helps with Shopping:
On an online store, you can ask, “Do you have these shoes in size 7?” and the chatbot can check and let you know.
3. Solves Simple Problems:
If you’re having trouble logging into your account, the chatbot might say, “Try resetting your password here,” and give you a link to fix it.
4 Takes Orders:
If you’re ordering pizza online, you can type, “I want a large pepperoni pizza,” and the chatbot will take your order and send it to the kitchen.
5. Tracks Orders or Appointments:
You could ask, “Where is my package?” and the chatbot will look it up and say, “Your package is on the way and will arrive tomorrow.”
6. Connects You to a Human:
If the chatbot can’t help, it will say, “Let me connect you to a real person,” and pass your chat to a human employee.
Let’s say you’re trying to buy a video game online, but you can’t find the price. You open the chat box and type, “How much does this game cost?” The chatbot instantly replies, “That game is £29.99.” Then you ask, “Can I pay with a gift card?” and it says, “Yes, we accept gift cards!” You get all the answers you need without waiting for a person.
