“We no longer miss new-matter calls at lunchtime or after hours. More instructions, less chasing.”
Sarah B., Managing Partner
Convert more enquiries with an AI Receptionist for Lawyers and Solicitors. Protect fee-earners’ time and deliver a calm, human-like experience on every call.
Trust markers: GDPR‑ready. UK‑hosted options. Call recording with consent. Role‑based access. Audit trail.
1. Greets and verifies
Custom greeting. Captures caller name, number, and preferred contact method. Handles accents and noisy lines.
2. Qualifies the matter
Asks the right questions for each practice area. Family. Conveyancing. Personal Injury. Immigration. Criminal Defence. Employment. Wills and Probate. Commercial.
3. Checks for suitability and conflicts
Runs your basic gatekeeping rules. Notes adverse party details. Flags potential conflicts for review. Escalates edge cases to a human.
4. Books the appointment
Connects to your calendars. Finds the right fee‑earner. Schedules intro calls or paid consults. Sends confirmations and reminders.
5. Writes up the call
Creates a clean summary. Adds structured intake fields. Pushes notes into your CRM or case system. Option to send a secure email to the team inbox.
6. Follows up
Sends SMS or email to the caller with next steps. Shares directions, what to bring, and how to prepare.
Phones ring at the worst time. Court. Client meetings. Deadlines. A missed call often means a lost client. A rushed call often leads to poor notes and weak follow up.
Your AI Receptionist brings order. It answers instantly. It follows your playbook. It takes a clean intake. It books the right fee‑earner. It writes notes. It keeps your data secure.
Results you can expect:
Works with popular tools in the legal stack. Examples include calendars, email, telephony, and case systems. We connect through secure APIs and webhooks. Typical targets:
If your system has an API or accepts email‑to‑case, we can usually connect.
New Family Law enquiry
Greeting. Names and contact details. Matter type and timeline. Children involved. Urgency. Opposing party details. Conflict pre‑check. Book first consultation with Family fee‑earner. Confirmation and intake summary sent.
Conveyancing quote
Greeting. Purchase or sale. Freehold or leasehold. Property value. Chain status. Timescales. Lender. Conflict pre‑check. Provides your approved quote script. Books a callback or consultation. Sends quote summary by email.
Personal Injury
Greeting. Accident type and date. Liability and injuries. Treatment so far. Opponent or insurer name. Limitation awareness. Conflict pre‑check. Books assessment call. Sends next steps.
Criminal Defence urgent call
Greeting. Custody or voluntary interview. Alleged offence. Location and time. Duty or private. Escalates to on‑call solicitor using your rota. Records outcome.
We work with your COLP and COFA to align with SRA principles. We support DPIAs and supplier due diligence.
More qualified leads. The agent asks consistent questions and triages fast.
Happier clients. Calls are answered instantly and calmly.
Less interruption. Fee‑earners focus on legal work.
Stronger conversion. Booked consultations happen faster.
Lower cost. Always on. Predictable and scalable.
Family Law
Sensitive tone. Clear next steps. Fewer no‑shows.
Conveyancing
Accurate quotes. Better data for AML and onboarding.
Personal Injury
Stronger first contact notes. Faster sign‑ups.
Immigration
Multilingual options. Time zone friendly.
Criminal Defence
Rapid escalation to duty. Clear handover notes.
Employment
Structured claimant or respondent intake. Early merits filter.
Wills and Probate
Compassionate tone. Appointment booking with checklists.
Commercial
Screens for company size, sector, and urgency.
Design the script: We map your call flows and intake fields.
Connect your tools: Calendars. Telephony. Case or CRM.
Train and test: Dry runs with your team. Edge cases included.
Go live: Start out of hours. Then move to 24/7 if you wish.
Improve: We review transcripts and refine prompts.
Time to value is short. Your receptionist can be live within days.
The voice is natural and warm. Most callers focus on being helped. You control the greeting. If you prefer, the agent can introduce itself as your virtual assistant.
Yes. It confirms key details. It repeats back names and numbers for accuracy.
The agent gathers the necessary names and parties. It checks your rules. It flags anything that needs human review.
Yes. We can send payment links or direct callers to pay before booking when that is your policy.
We set escalation rules. Urgent calls route to the on‑call solicitor or duty phone. Non‑urgent calls book in the diary.
We connect via APIs or secure email. We already support common calendars and legal platforms. If yours is niche, we will review technical options.
We follow GDPR principles. We support consent notices, retention controls, and subject rights. We can host data in the UK or EU.
Yes. You can request updates as your firm evolves. We recommend a monthly review.
You choose the policy. If you record, the agent asks for consent and respects opt outs.
Usually within days once we have your flows and access.